The Power of Good Advice.
Pacific Practice Management simplifies the business of medicine allowing healthcare professionals do what they do best, care for patients. Pacific-PM is committed to the financial prosperity of our clients, offering a variety of highly personalized services designed to meet the needs of individual and small group practices.
Medical Practice Management
Taking your practice to the next level
Pacific-PM can help all specialties increase profits, reduce compliance
risk and alleviate stress for providers and staff.
Our Services Include:
You're Always in Control of Your Practice
Pacific-PM does not own medical practices; we provide management services for your medical office. We always work for you, never the other way around. We bring new ideas to you in order to keep moving your medical practice to the proverbial “next level.”
Support for Busy Medical Practice Managers
Pacific-PM works very closely with practice managers. Practices often have a very capable manager in place; however, he or she is simply overwhelmed with everything required of medical practice managers today. We understand the ever-mounting list of regulations and responsibilities that Practice Administrators have on their plate. Pacific-PM will provide the necessary assistance for you to shine as your practice increases profitability and minimizes compliance risk!
We're Good With Numbers
Improved Cash Flow
Total Medical Billing
Average Days to
Collect Insurance Claims
Your Billing Solution
Practice Medicine, Not Billing
We Are Billing Professionals
Pacific-PM’s Billing Team has collected $400 MILLION of medical claims!
We complete 98% of insurance claims within 38 days.
Our billing clients experience an average 17% improved cash flow!
We specialize in all types of payers (PPO, HMO, Medicare, Workers Comp, etc.)
Pacific-PM is passionate about helping healthcare providers. We specialize in uncovering hidden cash flow in small to midsize medical practices. Since medical billing is our specialty, claims get processed more efficiently for maximum reimbursements which allows you to focus on treating your patients. Pacific-PM utilizes proven techniques to maximize revenue including optimizing claims processing, aged-receivable analysis, coding review, renegotiating payer contracts, etc.
On average, our billing clients experience 17% improved cash flow!
BENEFITS OF USING PACIFIC-PM'S BILLING SERVICES
Cloud-based, fully transparent Medical Billing Services
You can access the billing system 24/7 to see the progress of your claim’s processing or generate reports
State of the Art Security
Multi-Layer Password Security – Can be customized
Auto Logoff After Set Amount of Time
Audit Trail Analysis
Easy Document Scanning and Access
Extensive Reporting Functionality
Billing software can interface with your current PM software
Ability to Accept Credit Cards
Ability to handle POS sales and inventory tracking
Billing Services Include:
Process Primary, Secondary, Tertiary Insurance Claims
Follow Up with Insurance (Primary / Secondary)
Post Payments to Insurance & Patient Accounts
Track Unpaid Claims & Send Letters of Medical Necessity when Necessary
Provide Notification to “Incomplete Claims” that are Unable to be Processed as a Result or When Additional Information is Required by the Insurance Carrier to Adjudicate Claims.
Follow up on Patient Payments & Generate Patient Statements
Receive Monthly & Annual Financial Analysis & Review of Medical Codes
Process Workers Compensation
Comprehensive Detailed Reports that Include Colorful Analysis Charts, Graphics Tracking of Every Claim Status & Level of Productivity for Your Practice
Greatly Accelerate Payment Turnaround Times
You already use experts for your taxes, insurance, legal and investment needs. Shouldn't you use billing professionals for your most important need: claim processing? After all, that is what pays for everything else!
With the evolving medical landscape, medical billing has become increasingly time-consuming and very complicated. Outsourcing the billing process ensures a dedicated specialist is focused on the heavy lifting while the rest of the practice can focus on patient care. It also allows for less vulnerability and disruption in cash flow. Our team ensures your claims are processed accurately and quickly.
Advantages of Outsourcing Medical Billing Services with Pacific-PM include:
Frees providers of the burden of billing & collections - Allows you to focus on treating your patients and generating new business.
Frees providers of navigating complicated claims processes for each payer.
Reduces medical staff time to focus on patient care.
Eliminates costly & unproductive staff time for training, sick/vacation, turnover, etc.
Eliminates uncomfortable provider/patient payment & collection discussions.
Billing Fees based on collection results.
We are experts in billing all types of payers (PPO, HMO, Medicare, Workers Comp, etc.) and with processing all types of claims (Office, Hospital, ASC/outpatient facility, Telehealth, etc.). Moreover, we live and work in Santa Barbara & Ventura counties; thus, have a priceless rolodex of local payer contacts to get any potential payer/claim issue resolved quickly & efficiently.
Kevin Casey, M.D.
Board Certified Vascular Surgeon, Santa Barbara Vascular Specialists (SBVS), President of Central Coast Medical Association (CCMA)
“I have been nothing but impressed by Pacific Practice Management and their organization. They have helped improve the efficiency within my team, which has translated to better care for my patients. I would recommend them to anyone!”
Lilia Coppa, M.D., F.A.A.P.
Board Certified Pediatrician
"Pacific Practice Management has helped me immensely with my payroll, bookkeeping, and accounting needs. They are very knowledgeable, dependable, and attentive. They anticipate my practice needs and stay current with their work. I highly recommend to any practice that needs practice management support."
Cheryl Geer, D.O., F.A.C.O.G.
Board Certified OBGYN
“Pacific Practice Management is the only one I trust with all of my financial information. They are meticulous, honest, trustworthy, reliable and responsible. They have tremendous breadth and depth of experience and have expertly solved every problem."
Dermatology Surgery Center
"With over 30 years in healthcare, I have rarely worked with a healthcare professional like Karen Willis who has such a breadth of knowledge in day to day operations, financials & accounting and Medicare regulations; whether it is a billing question or regulations related to a surgery center accreditation process. If Karen doesn't know the answer, she will do her research and find the answer. Karen is a true professional that exudes a high standard of integrity and work product. Karen is a true joy to work alongside and I would highly recommend her services to any physician office or surgery center."
Rashidah Khan, R.N.
Clinical Surgery Director
"I have worked with Karen on numerous projects including AAAHC accreditation, Medicare-deemed ASC facilities, CMS regulations, etc. Karen’s depth of knowledge about medical practice operations is unsurpassed. I feel confident in completing any given project knowing that I can always count on her for information, ideas, and other administrative support. It is a blessing not to only work with her but to learn so much from her."
About Our Team
Pacific Practice Management is passionate about helping healthcare providers. Our goal is to become your trusted partner in fulfilling all your management needs and are committed to the financial prosperity of our clients.
President and Founder
Karen has more than 25 years of executive business, management, and financial experience across a variety of industries, most recently in healthcare. Prior to founding Pacific-PM, Karen was the Practice Administrator at a busy, multi-office, outpatient surgical center (with 6 surgeons, 5 locations and 70 employees). Earlier, Karen served as SVP of Finance/Chief Financial Officer for three Bank of America subsidiaries and Finance Director at Medtronic MiniMed.
Karen became interested in healthcare management after she donated her kidney in 2012. As an anonymous donor, her experience was recorded in the documentary The Chain (www.thechain.org). Karen remains an avid supporter of The National Kidney Foundation, UCLA Medical Center and St. John’s Regional Medical Center. Karen earned her BA from Smith College and MBA from New York University’s Stern Business school. She also achieved certifications in both Practice Management (CPM) and Medical Billing (CMB).
Director of Medical Billing & Coding
Christine began her medical career as a Medical Assistant before transitioning into medical billing more than 25 years ago. Her billing expertise includes a variety of medical specialties and is extremely skilled at collecting and maximizing payments on complex claims. Christine has successfully navigated through all major payer types including PPO, HMO, Medicare, and Medi-Cal. She is a graduate of Watterson College and completed her certification in medical coding in 2010. When not at work, Christine enjoys spending time with her husband of 27 years, 2 sons and her beautiful 8-year-old granddaughter.
Pacific-PM Mission and Core Values
HONESTY AND INTEGRITY | The core of everything we do.
CONSTANT FOCUS ON QUALITY | We strive for excellence and are dedicated to delivering value and the highest quality products and services.
PROVIDE PROFESSIONAL AND TECHNICAL EXCELLENCE
RESPECT FOR OUR CLIENTS, PARTNERS, VENDORS, SUBCONTRACTORS AND EMPLOYEES.
CULTIVATE LONG-TERM RELATIONSHIPS WITH OUR CLIENTS | We strive to be our clients’ most trusted provider of management services by consistently exceeding their expectations and bringing maximum value to each client relationship.
Contact us today to learn more of how we can serve you and
make your and be an asset to your medical practice.
Email & Phone:
Tel: (805) 351-8790
Fax: (805) 351-8791
1000 Towncenter Drive, Suite 300
Oxnard, CA 93036